The front office staff at the reception will assist you during the admission process. They will generate a Unique Identification Number (UID) for the patient and all the medical records will be maintained and stored by the hospital for all future reference. They will also draw out an estimate and guide you for selecting the relevant category of room.
Your nurse will assist you in the discharge process which may take a hour to complete the process. Once your final bill is generated, you are expected to clear your dues by paying cash or by a credit/debit card. If it is an insurance, we will have send the final bill to the Insurance company and wait till the final approval is received. The nurse will hand over your discharge summary and reports belongings. She will also explain the medications you need to continue after your discharge and any other follow-up instructions. In case you need a medical ambulance to drop you at your home, then please inform your nurse and she will make the necessary arrangement. A nominal amount shall be charged depending on the distance.
For the comfort of all our patients, we request you to limit your visitors and try visiting during visiting hours
Please note that visitors may be restricted according to a patient’s medical condition and/or special needs.
Visits by children under the age of 12 are not allowed on patient floors. This is to protect children from acquiring any infection.
Sanitise hands before and after visiting.
Use of mobile phones is prohibited where critical medical equipment and patient monitoring systems are in operation. Please read and follow all posted signs about the usage of cell phones, only in approved areas. If you must use your cell phone in approved areas, please speak in a soft tone so that other patients are not disturbed.
For keeping appointments, being on time for appointments, and calling your hospital if you cannot adhere to the appointment timing.
For providing complete and accurate information, including your full name, address, telephone number, date of birth, particulars of next-of-kin and insurance company/TPA/employer, past illness, and medication details wherever required.
For actively participating in your treatment plan and to keep your doctors and nurses informed of the effectiveness of your treatment.
For your valuables. Please leave your at home and only bring necessary items.
For treating all hospital staff, other patients and visitors with courtesy and respect; abide by the hospital rules and safety regulations; be considerate of noise levels, privacy and number of visitors; and comply with the ‘No Smoking’ policy.
For understanding all instructions before signing the consent forms.
Be treated with respect, consideration, compassion and dignity, in a safe and clean environment regardless of your age, gender, race, origin, religion, sexual orientation or disabilities.
Be addressed by your proper name and to be informed about the names of the doctors, nurses and other healthcare team members involved in your care.
Full protection of your privacy, dignity and confidentiality in care discussions, examinations, and treatments
A clear and understandable explanation by your doctor about your diagnosis, as well as the benefits and risks of each treatment, expected outcome and change in medical condition.
Be protected from physical abuse and neglect.
Receive information from the hospital regarding the expected cost of treatment and payment policies.
Request for a copy of your medical records as per protocol.
Visiting guidelines for Intensive Care Units (ICUs)
Visitors are requested to adhere to protocol and wear isolation gown, mask, gloves, shoe covers and use hand sanitiser available at the hospital before and after entering these areas.
To minimise the risk of infection, only one attendant at a time is allowed for a maximum of 10 minutes. Visitors are requested to wait for their turn to enter these special zones.
